The stuff you need to knowTerms
And Conditions
If you wish to register for a trip, please read and understand the following Terms and Conditions. They set out our respective rights and obligations.
Please read our waiver of claims before you start booking. All participants will need to fill out and sign it before trip starts. Copies available at our office via email or print. We strongly recommend that you also read all the details set out in the web page relating to your trip prior to booking. Ensure that you understand the itinerary and style of the trip you are undertaking.
We strongly recommend you buy travel insurance in case you need to cancel the trip at short notice.
BOOKING INFORMATION AND CONDITIONS:
Daytrips non heli are payable upon booking. Full refund of daytrips if cancelled 48 hours of more.
Helibiking trips: No refund if cancelled 72 hours or less. Full refund if heli company cancels due to weather.
Tailor made trips: A deposit of 20% is non refundable.
Overnight trips: A deposit of 20% of the price of the trip is payable upon booking. The balance is due 8 weeks before the trip via bank transfer or by credit card.
CANCELLATION BY THE PARTICIPANT:
All cancellations have to be made in writing and sent by email to info@icebikeadventures.com. Cancellation assessments calculated on the day Icebike Adventures receives your notification.
The following policy will apply: Scheduled daytrips: • Full refund if cancelled 48 hours before the start of the trip. No refund if 48 hours or less until the start of the trip.
Scheduled multi-day tours: •The deposit is non-refundable. A deposit can be used towards another scheduled multi-day trip. Only for the same person within one year of booking if cancelled more than 90 days before the start of the trip.
•The balance of the trip is due 8 weeks,(= 56 days) before the start of the trip.
•28 – 56 days prior to your trip: 50% of the full price of the tour is non-refundable. • 0 – 28 days prior to your trip: No refund
Tailor made trips: • Tailor made trips are non-refundable.
CANCELLATION BY ICEBIKE-ADVENTURES:
Icebike Adventures reserves the right to cancel a trip if the minimum number of clients for a trip is not fulfilled. In such a case, refund of payments received by Icebike Adventures will be returned in full. Please note that once trips are scheduled, cancellations by us are extremely rare. Icebike Adventures can not assume responsibility for any loss incurred. Icebike reserves the right to make changes in itinerary. This can be as a result of weather conditions, river levels, trail conditions, local circumstances or events out of our control.
TRAVEL AND MEDICAL INSURANCE:
Participants are responsible for purchasing personal medical insurances. Insurance should cover all medical expenses for adventure/activity tours. We strongly recommend buying a travel insurance.
HEALTH AND FITNESS REQUIREMENTS:
Participants should be healthy and active. It is vital that persons with medical problems make them known to us well before departure. Icebike Adventures assumes no liability regarding provision of medical care.
RESPONSIBILITIES OF TRIP PARTICIPANTS:
Trip participants are responsible for understanding the conditions implied in the Trip Itinerary. They are responsible for selecting a trip that is appropriate to their interests and abilities. Also for preparing for the trip accordingly. Riders that bring their own bike: having the proper bike and equipment needed for the selected trip.
BIKE RENTAL:
We provide high quality specialist bikes for hire. To achieve this at a reasonable cost we ask our clients to treat the equipment responsibly. Price includes helmet, lock, multitool, pump & bike tube. The hire period commences on the day the cycle(s) are collected or dispatched. Hire continues until the cycle(s) and equipment is returned or dropped off at the designated drop off area. The renter must be 18 years of age or older to rent equipment. We require a security deposit on all equipment rented. A security deposit can be taken by cash or credit card authorization. Icebike confirms that an experienced bike mechanic reviews each rental bike before hire. Each bike is prepped for rental and supplied to client in properly operating status, and is ready to ride. You undertake not to misuse the bike and return it to Icebike Adventures in the same condition as it was delivered to you (normal wear and tear expected).
You understand and accept that Icebike Adventures advises the wearing of cycle helmets at all times when riding. You will ride your cycle responsibly at all times. You will not hold Icebike Adventures responsible for any loss, damage or injury including death to persons or property with regard to the use of the cycle(s) and equipment hired. You accept responsibility to Indemnify Icebike Adventures against any claim, interest, demand or expense in respect of such injury or damage. It is the rider’s responsibility for their own safety.
Cycling involves personal risk and you must ride responsibly. You will notify Icebike Adventures immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying Icebike Adventures the reasonable costs of repair or replacement for any such loss, damage or theft. Transporting the rental bikes on a rear mounted bikerack on gravel road is under no circumstances allowed. Any damages caused by this will be of the renters responsibility. You agree to be solely responsible for the safe care, custody and operation of the rental bike. In the event of the bike stolen or lost during the rental period, Icebike reserves the right to charge you the original purchase price of the bike.
Please read our waiver of claims All participants will need to fill out and sign it before the trip starts.
RECKLESS RIDING WILL NOT BE TOLERATED ON ANY ICEBIKE ADVENTURES TRIP.
